17100 Translation Services Management (TSMS) Edition v3

Tailored to meet the needs of Translation Service Providers (TSP), the 17100 TSMS Edition is specifically designed to manage workflow activities to ensure consistent quality when providing translations. It delivers a management system framework complete with all of the necessary documentation to achieve total conformance to the requirements of ISO 17100.




Daily operation of an efficient management system requires a way to easily navigate and manage all of your documentation. To achieve this, ConformanceWare® is structured with pre-defined file directories and comes with
three key components:   Everyday Docs, Mentor and Tech Tools


Tech Tools is your library for forms used to create records for the management system.

Everyday Docs is your library for all documents and records used in the daily operation of the management system.

Mentor is your library for all training materials used to ensure personnel are trained and competent to perform the various management system functions and conformance requirements.



Feature rich for ease of use...


  • Translation Services Management System Manual
  • Quick Links map to get you to the directory you want fast
  • Hyperlinks throughout documentation for instant access to referenced processes, procedures, work instructions and/or forms
  • 5 Processes written to fulfill translation services management requirements that describe step-by-step how each process operates from client through translation services completion
    (Processes can be added, altered and/or customized)
  • 2 Procedures written to fulfill the requirements set by the ISO 17100 standard that describes how to handle each specific requirement and various situations (Procedures can be added, altered and/or customized)
  • 4 Forms specifically designed for use in recording conformance with the system or requirements as direct objective evidence of conformance to the translation services managment system requirements
  • Job Description blank form with direction on what information is required to comply with the requirements for job descriptions
  • Instruction blank form with direction on what information is required to comply with the requirements for instructions
  • Crosswalk ISO 17100 Self-Assessment Checklist
Delivery Options


For your convenience, ConformanceWare® is available with two delivery options to best suit your needs. Our standard version is geared for in house use and our cloud based version is for organizations that want greater flexibility and additional business features.


ConformanceWare® Standard Local System - Upon completion, all ConformanceWare® management systems are available for download via Dropbox. When Dropbox sends notification, you simply follow the link and download your MS to a Local PC or Local Area Network.


ConformanceWare® Cloud Bundle – Having a cloud-based MS has become the preferred option for our clients. You receive your MS configured and uploaded to your very own highly secure and private online portal. This allows for instant access to perform management system functions anytime, anywhere on any WiFi device. With this global network in place, you can successfully coordinate, synchronize and accomplish daily activities in alignment with your business operation and Management System definitions.


Additional cloud features to assist with everyday business functions include:


  • Online Document Viewer/Editor
  • Online Spreadsheet Viewer/Editor
  • Online Presentation Viewer/Editor
  • Project Management toolset
  • Gantt Chart
  • CRM and Invoicing
  • Online Office Apps
  • Email Aggregator
  • Business Collaboration Tools
  • Calendar


Data Safe Security:


  • Files are stored using 256-bit AES encryption and the portal access is allowed through the HTTP with SSL (Secure Sockets Layer)
  • Two-step verification option available for additional security and portal protection
  • Hosted on Amazon Web Services (AWS) providing 99,99999% stability guarantee and operating in compliance with highest industry standards for security
  • Guaranteed automatic backup of 10 days with the option for offline archiving and manual backup
  • Rights to set permissions to users for specific modules and operations
AIM Programs


The support you need...


When making the investment to become certified, some of you are entering unfamiliar territory. You may be overwhelmed by the fact that while learning how to fully understand the certification process, you must simultaneously continue to successfully run your business.


ConformanceWare® is designed to demystify this process and put you at ease. To ensure first time success, ConformanceWare® provides the kind of support you expect to go along with it.


ConformanceWare® includes three distinct levels of consulting support. With it, you receive your choice of support services from a management system expert combined with a fully functional MS all in one package. To get you up and running quickly, we apply our Accelerated Integration Method (AIM) to offer you the following affordable programs:


ConformanceWare® - AIM Program

ConformanceWare® - AIM Program Plus

ConformanceWare® - AIM Program Premium


Each AIM Program option is intensively designed to have your ConformanceWare® MS configured, customized and ready for implementation within 30 business days or less.


Every AIM Plus and AIM Premium option extends additional services to include varying degrees of Internal Audit Facilitation, Management Review, and Stage One and Stage Two certification body audit assistance. You can also mix and match these additional services to suit your needs and budget.


To eliminate travel costs, MS consultation is conducted by a ConformanceWare® Integration Specialist (CIS) using WebEx for live interaction when holding workshops to exchange information, review and finalize system documentation, and plan for MS roll-out and implementation.